Cookie Policy
This English translation is provided for convenience. In case of any discrepancy, the Spanish version prevails.
Last updated: 2026-10-11.
This Cookie Policy explains which cookies and similar storage technologies ChatMe OÜ ("ChatME", "we") uses on our public website (chatme.es), on our platform (app.chatme.es) and in the chatbot widget that our customers embed on their websites. It supplements our Privacy Policy, where you will find the rest of the information about how we process personal data.
1. What are cookies and similar technologies?
A cookie is a small text file that a website stores in your browser. Alongside cookies, modern websites use other browser storage technologies for similar purposes:
localStorage— stores data in your browser persistently (until you or the site delete it). It is not sent to the server automatically.sessionStorage— the same aslocalStorage, but it is deleted when you close the tab.
In this policy we use "cookies" in a broad sense to refer to all of these technologies, as required by the ePrivacy Directive.
2. Our principles
- Analytics and advertising cookies are only activated if you accept them. They are disabled by default (Google Consent Mode v2). We do not share your browsing with social networks.
- We do not sell your data.
- Strictly necessary cookies do not require consent because the service would not work without them (for example, keeping you signed in or remembering your own cookie choice).
3. Which cookies and storage we use
3.1 Public website (chatme.es)
| Name | Type | Provider | Purpose | Category | Duration |
|---|---|---|---|---|---|
cm-cookie-consent-v2 |
localStorage | ChatME (first-party) | Stores your cookie choice and the date of consent | Necessary | Persistent (until you delete it or the policy changes) |
cm-cookie-consent |
localStorage | ChatME (first-party) | Compatibility with the previous version of the cookie banner | Necessary | Persistent |
cm-cta-dismissed |
localStorage | ChatME (first-party) | Remembers that you closed the floating bar so it is not shown to you again | Necessary | 7 days |
Analytics and advertising (only with your consent): if you accept analytics in the cookie banner, we activate Google Analytics 4 and Google Ads (loaded via Google Tag Manager). They are disabled by default through Google Consent Mode v2: until you accept them, none of these cookies are written. You can withdraw your consent at any time (see §5).
| Name | Type | Provider | Purpose | Category | Duration |
|---|---|---|---|---|---|
_ga |
Cookie | Google (Analytics) | Distinguishes users to measure site traffic | Analytics (opt-in) | 2 years |
_ga_<ID> |
Cookie | Google (Analytics) | Maintains the Google Analytics 4 session state | Analytics (opt-in) | 2 years |
_gcl_au |
Cookie | Google (Ads) | Google Ads conversion attribution (conversion linker) | Advertising (opt-in) | 3 months |
With your consent, Google may also set cookies on its own domains (e.g. google.com, doubleclick.net) for measurement and remarketing. These transfers to the United States are governed by Standard Contractual Clauses (SCCs) (see subprocessors).
3.2 Platform (app.chatme.es)
If you have an account and sign in to the dashboard, we use strictly necessary cookies and browser storage for login, billing, connecting your channels and integrations and remembering your dashboard preferences:
| Name | Type | Provider | Purpose | Category | Duration |
|---|---|---|---|---|---|
sb-…-auth-token (and related sb-… cookies) |
Cookie | Supabase | Keeps you securely signed in | Necessary (essential) | Session, renewable; until you log out |
NEXT_LOCALE |
Cookie | ChatME (first-party) | Remembers the dashboard language | Necessary | 1 year |
chatme_act |
Cookie | ChatME (first-party) | Remembers which steps of getting your assistant live you have taken in this browser (for example, that you already shared your link), for up to 8 assistants | Necessary | 400 days |
cm_region |
Cookie | ChatME (first-party) | Shows prices in your currency (EUR/USD) based on your region | Necessary | 1 year |
cm_assistant |
Cookie | ChatME (first-party) | Remembers which assistant you have open if you have several | Necessary | 1 year |
chatme_view_as |
Cookie | ChatME (first-party) | Admins and agencies only: lets them open and manage a client's dashboard without switching accounts | Necessary | 2 hours |
jobber_pending |
Cookie | ChatME (first-party) | Finishes linking a Jobber install to your account | Necessary | 24 hours |
fb_page_pick |
Cookie | ChatME (first-party) | Lets you pick your Page when connecting Messenger | Necessary | 10 minutes |
chatme_step_…, chatme_share_done_… |
localStorage | ChatME (first-party) | The same in browser storage | Necessary | Persistent (until you clear it) |
chatme_onboarding_collapsed, chatme_onboarding_dismissed, chatme_ob_visited_integrations, chatme_ob_visited_stats |
localStorage | ChatME (first-party) | Remembers whether you minimized or skipped the «Get started» guide and whether you already opened the channels and integrations and the stats (two of its steps) | Necessary | Persistent (until you clear it) |
chatme_nav_groups |
localStorage | ChatME (first-party) | Remembers which sidebar groups («Channels», «Integrations») you folded or unfolded | Necessary | Persistent (until you clear it) |
chm-dash-theme |
localStorage | ChatME (first-party) | Remembers whether you use the dashboard in light or dark mode | Necessary | Persistent (until you clear it) |
chm_usage_nudge_… |
sessionStorage | ChatME (first-party) | Stops showing the «close to your plan's limit» notice once you closed it | Necessary | Until you close the tab |
chatme_prev_plan |
sessionStorage | ChatME (first-party) | Tells whether you just moved to the Pro plan, to welcome you on the Billing page | Necessary | Until you close the tab |
__stripe_mid, __stripe_sid |
Cookie | Stripe | Processes payments and prevents fraud during checkout | Necessary (essential) | __stripe_mid: 1 year · __stripe_sid: 30 minutes |
Bot check (Cloudflare Turnstile). When the sign-up, sign-in or password-reset screen opens (also if you then sign in with Google), we load Cloudflare Turnstile, which checks that you are a person and not an automated script. It runs the check only on those screens: not on the dashboard, the widget or the chat pages. It runs inside a Cloudflare frame (challenges.cloudflare.com) and hands us a one-time code that expires after 5 minutes; ChatME sets no cookie for it and does not use Cloudflare's "pre-clearance" mode, which is what adds its cf_clearance cookie. Inside its own frame, Cloudflare may store technical data to run the check: its cookie policy classifies the cookies of its CAPTCHA products as strictly necessary. According to the Turnstile Privacy Addendum, Cloudflare uses these signals to detect and block bots, not to identify, profile or target anyone; it also uses them, as an independent controller, to improve Turnstile's bot detection. It is a strictly necessary security measure (category Necessary), so it does not require consent.
3.3 Chatbot widget
When you interact with a ChatME chatbot (on chatme.es or embedded on a customer's website), we store data in your browser's sessionStorage. These items are not cookies and are not sent to the server; they are deleted when you close the tab:
| Name | Type | Provider | Purpose | Category | Duration |
|---|---|---|---|---|---|
cbp_session_<id> |
sessionStorage | ChatME (first-party) | Random identifier used to keep the conversation alive | Necessary | Until the tab is closed |
cbp_history_<id> |
sessionStorage | ChatME (first-party) | Stores the history of the ongoing conversation | Necessary | Until the tab is closed |
cbp_csat_<id> |
sessionStorage | ChatME (first-party) | Avoids asking you for a rating twice | Necessary | Until the tab is closed |
cbp_storage_consent_<id> |
sessionStorage | ChatME (first-party) | Remembers that you accepted the widget's storage notice so it is not shown to you again | Necessary | Until the tab is closed |
4. Categories and legal basis
| Category | Consent required? | Legal basis |
|---|---|---|
| Necessary | No | Legitimate interest (GDPR Art. 6(1)(f)) and the strictly necessary cookies exemption under the ePrivacy Directive. Essential for the site and the service to work. |
| Analytics | Yes (opt-in) | Consent (GDPR Art. 6(1)(a)). Google Analytics 4. |
| Advertising | Yes (opt-in) | Consent (GDPR Art. 6(1)(a)). Google Ads. |
The cookie banner currently displays a single "analytics" toggle which, when accepted, activates both analytics and advertising (Google Analytics 4 and Google Ads). If you decline it, neither of the two is activated.
5. How to manage or withdraw your consent
You can change or withdraw your choice at any time, just as easily as you gave it:
- On chatme.es, use the "Cookie settings" button (cookie icon in the bottom-left corner) or the "Cookie settings" link in the footer. The preferences panel will reopen.
- In the initial banner you can choose "Reject all", "Accept all" or "Customize" each category separately.
- You can also delete or block cookies from your browser. Each browser handles this in its privacy settings: Chrome · Firefox · Safari · Edge
If you block strictly necessary cookies, some parts of the service (such as sign-in or payment) may stop working properly.
6. Third-party cookies and international transfers
We do not embed social media cookies. With your consent, Google stores analytics cookies (Google Analytics 4) and advertising cookies (Google Ads) — including possible third-party cookies on its own domains (google.com, doubleclick.net) for measurement and remarketing; without your consent they are not activated. Beyond that, the only third parties that store cookies are the providers strictly necessary to operate the service (Supabase for authentication, Stripe for payments and, inside its own frame on the sign-up, sign-in and password-reset screens, Cloudflare for the bot check). All of them appear in our list of providers.
The full, up-to-date list of providers is available at /legal/en/subprocessors. Data transfers outside the European Economic Area are governed by Standard Contractual Clauses (SCCs) approved by the European Commission or by a Commission adequacy decision (for Cloudflare, the EU-U.S. Data Privacy Framework).
7. Changes to this policy
If we change the cookies we use or introduce new categories, we will update this page and, where the change is material, we will ask for your consent again through the cookie banner.
8. Contact
For any matter relating to this policy:
ChatMe OÜ · Järvevana tee 9, Tallinn, 11314, Estonia