Terms and Conditions of Service

This English translation is provided for convenience. In case of any discrepancy, the Spanish version prevails.

Last updated: 2026-06-21.

These Terms and Conditions (the "Terms") govern access to and use of the AI chatbot platform offered by ChatMe OÜ ("ChatME", "we", "us") through app.chatme.es and associated services (the "Service"). By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Provider identity

2. Description of the Service

ChatME enables businesses to create, configure and publish AI-powered conversational assistants, trained on their own information, and to integrate them into their channels (website, direct link and, depending on the plan, others). Depending on the plan purchased, the Service includes a knowledge base, lead capture forms, analytics, integrations (e.g. appointment booking with Google Calendar) and support.

The Service is provided "as is" and may evolve: we may add, modify or remove features to improve the product.

3. Account and registration

• You must provide accurate information and keep it up to date.
• You are responsible for the confidentiality of your credentials and for all activity carried out under your account.
• You must be of legal age and have the capacity to enter into contracts, acting on behalf of a business.
• Notify us immediately of any unauthorized use at info@chatme.es.

4. Plans, free trial and billing

• The Service is offered under free and paid plans, according to the features and limits published at chatme.es/precios.
• Paid subscriptions include a 14-day free trial (a payment method is required upfront). If you do not cancel before the trial ends, billing for the chosen plan begins.
• Payments are processed through Stripe. Subscriptions renew automatically for the contracted period (monthly or annual) until you cancel them.
• You may cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and does not entitle you to refunds for periods already started, unless applicable law provides otherwise.
• Prices may change; we will give you reasonable advance notice of any change affecting your active subscription.
• Non-payment may result in suspension or cancellation of the Service.

5. Acceptable use

You agree not to:

• use the Service for unlawful, fraudulent or deceptive purposes;
• send spam or content that is illegal, defamatory, infringes third-party rights or violates data protection law;
• upload content for which you do not hold sufficient rights or consent;
• attempt to breach security, reverse engineer, carry out mass scraping, or overload the infrastructure;
• resell or sublicense the Service without our written authorization;
• use the Service to train competing AI models on the system's output.

You are responsible for informing end users (visitors to your chatbot) that they are interacting with an AI system, and for complying with the regulations applicable to your business.

6. Your content and intellectual property

• Your content is yours. You retain all rights to the information, documents and data that you upload or that your chatbot collects. You grant us a limited, non-exclusive license to host and process that content for the sole purpose of providing the Service to you.
• Our platform is ours. The ChatME software, brand, design and documentation are the property of ChatMe OÜ and are protected by applicable law. You acquire no rights other than the right to use the Service in accordance with these Terms.

7. Data protection

The processing of personal data is governed by our Privacy Policy and, where we act as a data processor on behalf of the customer, by our Data Processing Agreement (DPA). The list of sub-processors is available at /legal/en/subprocessors.

8. Third-party integrations

The Service allows you to connect third-party services (e.g. Google Calendar, Stripe, e-commerce platforms). Use of those integrations is also governed by the terms of the relevant provider. You connect and disconnect these integrations at your own risk, and you are responsible for the credentials and permissions you grant. We are not liable for the operation, availability or changes of third-party services.

9. Service availability

We use reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may carry out planned or emergency maintenance. Unless a specific service level agreement (SLA) is agreed in writing, the Service is provided on a "reasonable availability" basis.

10. Warranties and limitation of liability

• The Service is provided "as is" and "as available", without implied warranties of fitness for a particular purpose.
• AI-generated responses may contain errors; you are responsible for reviewing and validating the information before acting on it.
• To the maximum extent permitted by law, the total liability of ChatMe OÜ arising from these Terms is limited to the amount actually paid by you for the Service in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect damages, loss of profits, loss of data or loss of business opportunities.
• Nothing in these Terms excludes liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold ChatMe OÜ harmless against third-party claims arising from your content, from your use of the Service in breach of these Terms, or from your failure to comply with the regulations applicable to your business.

12. Suspension and termination

• You may cancel your account at any time from the dashboard.
• We may suspend or terminate the Service if you breach these Terms, if your use poses a security or legal risk, or for non-payment, with prior notice where reasonable.
• Upon termination, your content is retained and deleted in accordance with the timeframes set out in the Privacy Policy.

13. Changes to the Terms

We may update these Terms. We will publish the current version at this URL and, if the changes are material, we will notify you with reasonable advance notice (by email to the account or by notice in the dashboard). Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of Estonia, without prejudice to any mandatory consumer protection rules that may apply in your country of residence. Disputes shall be submitted to the competent courts of Estonia, unless applicable law mandates a different forum.

15. Contact

For any matter relating to these Terms:

info@chatme.es

ChatMe OÜ · Järvevana tee 9, Tallinn, 11314, Estonia